moving home

[hbanerjee]

moving home query

[David_M]

Hi @hbanerjee 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @hbanerjee 

Here are some guides to help you through the relocation process.
And you can use the new TPG APP - https://www.tpg.com.au/download

https://community.tpg.com.au/t5/Accounts-and-Billing/Moving-your-TPG-services/td-p/17838

https://www.tpg.com.au/moving-home-support/more-information

Regards,
David_M

[hbanerjee]

Hi,

I want to move out from my home on 11th June 2020 and the new home to have the internet activated by 12th June 2020.

What would be the right process to start with ?

Thanks

[David_M]

Hi @hbanerjee 

There can be up to 30 days for relocation's to be processed.

There may be some overlap when one service may be cut off before the other is working, or the new one isnt quite ready in time.

This is out of TPGs hands, and more in the hands of NBN or Telstra.

Maybe starting your relocation process 2 weeks out would be a good balance.

Thanks,