TPG Community

Get online support

my adsl has been canceled

sloveu1321
Level 2

I received a notification that my payment failed a few days ago

but i have to update my payment details but look didn't work

now my network is canceled what should I do

- Username: xxxxx
- Customer ID: xxxxx

4 REPLIES 4
Anonymous
Not applicable

Hi @sloveu1321 ,

 

Let us help update the details and process the payment so we can re-activate the service ASAP. Could shoot a PM with your details?

 

How to send a PM? 

 

Regards,

 

I received a notification that my payment failed a few days ago

but i have to update my payment details but look didn't work

now my network is canceled what should I do

- Username: xxxxx
- Customer ID: xxxxx

sloveu1321
Level 2

Hello Shane what detail do you need

i can't pm you BTW

Anonymous
Not applicable

Hi @sloveu1321 

 

The Private Message feature will appear once the community account reaches level 2.

 

Regards,

 

Hello Shane what detail do you need

i can't pm you BTW

sloveu1321
Level 2

OK Thank you 

I have private messaged you but not sure what details are needed