Since TPG updated its website, I am not able to pay invoices anymore. The new website recorded payment details that were obsolete in 2018 and does not provide options for updating it. I tried multiple times to contact TPG by phone and email, but the only feedback I received was to use the (non-functional) website. During this time, TPG debited $2 on my bank account, without explanation (and while sending me notices that TPG cannot debit my bank account!).
TPG cut my phone line last week and I had to change provider in a rush. This is now done, but TPG is sending an invoice that is wrong and I am still not able to pay through the website.
The invoice is for $19.99 + $11.00, it should be $11.00 -$2.00:
Could you please:
I can’t believe TPG is making so hard to make a payment!
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