prepaid

[0417748065]

i want to top up my pre-paid balance before going overseas but it says i have to pay my outstanding balance first.  Yet, It wont allow me to pay my balance as i'm on an automatice payment plan

[BasilDV]

Hi @0417748065 

Were you able top up your prepaid balance?

Here's the guide for it: https://support.tpg.com.au/top-your-mobile-prepaid-balance-my-account

If the account still shows that there's a balance, please check the notification we sent on why the payment was not successful and retry it.

Let us know how it goes.

BasilDV

[m0416068249]

Hello, I am traveling and cannot topup prepaid sim annd and also cannot open the solution attachment in previous reply. It shows same error page.

[Jacob_Bowz]

We'll get you to send through a private message, @m0416068249. We'll take a deeper look into this and help top up your balance.

Have you tried using our link on a different device or browser?