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i want to top up my pre-paid balance before going overseas but it says i have to pay my outstanding balance first. Yet, It wont allow me to pay my balance as i'm on an automatice payment plan
Hi @0417748065
Were you able top up your prepaid balance?
Here's the guide for it: https://support.tpg.com.au/top-your-mobile-prepaid-balance-my-account
If the account still shows that there's a balance, please check the notification we sent on why the payment was not successful and retry it.
Let us know how it goes.
BasilDV