I cancelled my tpg wifi on 12/03/21 and your customer service said which should be noticed one month earlier, which means i still can use it until 11/04/21. however, i fould i cannot use it today. Could you help check whether you have already cancel it or not? it would be too early for me cancel it so early.
Thanks for raising this with us and we are saddened to read that you've decided to terminate your service with us.
We tried to search for your account using your community details to no avail.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.