0.00 Upload speed

[seanchloekeniry]

Hi,

We are currently subscribed to TPG's NBN FTTN 50. While we are able to get download speeds in the 40s, the upload speed test doesn't even complete at times. The device doing the test is connected via ethernet.

Any advice on how to fix this issue?

Thanks,

Sean

[BasilDV]

Hi @seanchloekeniry 

Welcome to TPG Community!

We checked your account and it appears that the Upload sync of the modem is around 22Mbps. Here's an article that will guide you on how to check the connection speed of your modem.

Have you also tried to test the speed on a different device for comparison?

We've also made an article that will guide you on how to troubleshoot a slow speed issue.

Let us know how it goes.

BasilDV