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100/40 very poor speeds and loads of drop outs

Level 2

Hi Tpg


For a number of weeks now i have notice my 100/40 plan has drop speed considerably.  With a wifi connection to a back room and pending device connected i was getting betweek 60-80mbps.

now im lucky to get 12mbps.


And before you ask how many devices are connected to the wifi, the answer is nothing new, so this should not be a question need asking its all still the same.    Im also reciving lots of disconnections. Im paying for a 100/40 service which i have fibre to the home, not an adsl connection.  I am using a linksys wrt1900ac

router. can you please fix asap.


Hi there             

 Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy



kind regards