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2.4 ghz dropping out and unreliable

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Level 1

I moved houses in the last couple of months, ported my TPG NBN service and kept my old Huawei HG659 modem. Since the move, the 2.4 ghz band has been dropping out regularly and for prolonged periods. It has been very frustrating. I've changed channels and frequencies, but there has been no change in reliablity. Most of my devices are on the 5 ghz band, but some devices need to be connected to the 2.4 ghz band. Any ideas on how I can fix this?

1 REPLY 1
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Moderator

Hi @forcev4 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community