Hi @Max1980
Welcome to the Community!
We were able to locate your account using your community details and tested the line, but did not detect any fault within the network.
The modem/router is getting a good connection speed with 99.99 Mbps Downstream and 36.47 Mbps Upstream.
Are you using a WiFi or a Wired connection?
We've created an article that will help you troubleshoot a Slow speed issue.
If you are using a WiFi connection, then you may check these articles that will help you improve your Home WiFi network.
Let us know how it goes.
BasilDV
