Welcome to the Community!
We were able to locate your account using your community details and tested the line, but did not detect any fault within the network.
The modem/router is getting a good connection speed with 99.99 Mbps Downstream and 36.47 Mbps Upstream.
Are you using a WiFi or a Wired connection?
We've created an article that will help you troubleshoot a Slow speed issue.
If you are using a WiFi connection, then you may check these articles that will help you improve your Home WiFi network.
Let us know how it goes.