30 Day cancellation notice.

[Misaelsa]

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@3303740 AC Aeronet Login wrote:
I’ve been with TPG since 2008, my current NBN plan is a “no contract”. I’ve move to Vodafone today 15 sep. TPG has charged me $29.99 as part of this 30 day notice business. At no time has anybody from TPG informed me of any cancellation notice, pleas show me the email that was sent to me on this cancellation policy. According to your call centre, when Vodafone made a check with nbn for the ID tpg lost my connection, so how is it possible for any notice period to be given when and if any another provider enquires with NBN for a NBN ID tpg loess’s the connection anyway making this 30day notice period a waste of anybodys time. As a organisation I would think that some kind of contact would have been attempted to be made with me since I’ve been a customer since 2008, it’s obvious TPG doesn’t give a rats.
I still want someone to get in touch with me to show me where and when this 30 days cancellation policy was told to me. My username is my account number.

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A commitment of appreciation is all together for the data. I will endeavor to figure it out for extra.

[6678513]

Hey mate,

Did you find a solution for this. They ripped me off today like they did to you. Like seriously when you advertise no lock in contract and no cancellation fees and then they put a fee they change the name from cancellation fee to "cancellation 30 day notice" then they tell you it's your fault didn't read the fine print which is 10,000  pages....got charged today $62.89....well if they keep the service that's fine we can contact the new provider to delay the connection....but Na!! They cancel it and say we are charging you for "Cost for service during 30 day notice period"....I might be contacting the ombudsman for this soon.

[Shane]

We got you, @6678513

Let us help raise this to our Account Specialists for investigation and see what can we do about the 30 days notice fee. Could you shoot us a PM with your details to better understand the situation.

How to send a PM? 

Regards,

Hey mate,

Did you find a solution for this. They ripped me off today like they did to you. Like seriously when you advertise no lock in contract and no cancellation fees and then they put a fee they change the name from cancellation fee to "cancellation 30 day notice" then they tell you it's your fault didn't read the fine print which is 10,000  pages....got charged today $62.89....well if they keep the service that's fine we can contact the new provider to delay the connection....but Na!! They cancel it and say we are charging you for "Cost for service during 30 day notice period"....I might be contacting the ombudsman for this soon.

[julesg11]

I have the same issue too, and completely shocked since I have been with TPG for over 8 years and was always told there would be no cancellation fees or fees to cancel at anytime, and there was definitiely no "notice period" on the original contract and Terms and Conditions. Can you please assist me also?

[BasilDV]

Hi @julesg11

We'd like to look into the account for better understanding of the situation.

Kindly send me a PM with your account details.

BasilDV

[Davey2809]

Same with me.

I've been with TPG for over 10 years. I changed ISP due to TPG raising their monthly fees a few months ago and I get charged a 30 day notice period of $80.35.

Talk about making me leave with  sour taste in my mouth!

[paul84]

Same thing happened to me after signing onto More NBN (customer since 2011) to get the government flip to Fibre) which TPG doesn't offer. New connection was up & running same day.

Charged $74.99 for not being connected for next 30days.

Would have possibly returned at some point, but not after this & will no longer be recommending TPG after this which I usually do).

Ticket opened with ACCC.

[Shane]

Hi @paul84 ,

We responded to your initial post located here, send us your details to better understand the situation and avoid making multiple posts with the same content to avoid redundancy and confusion.

We will wait for your response.

Regards,

[dinavavasis]

I can't believe this is a real thing.

I've been churning ISP's for years, it happens quickly and mostly automated... and i cannot believe in this day and age you have to give 30 days notice... or be penalised.

I wanted to separate my landline voip number and my isp so they are independant services.

The only way to do this and ensure the number is NOT lost, is to move the number first.

There's no way i could safely notify a 30 day account close, until i'm absolutely sure the number can be ported.

I would have assumed the TPG account would be closed when the number was ported anyway, and to prevent any loss of internet... i moved to another ISP as soon as the number port completed.

As a courtesy i thought i'd call TPG to alert of my move (and account to be closed) only to be told i HAD to give 30 days notice.

So i can't even USE the service as my connection has already ported and they're charging me for a service they technically can no longer provide.

This is MADNESS.

How is the ACCC not all over this?

Why is a 30 day notice required?

Why does TPG need this time to completed an account closure.

Why do OTHER isp's (way smaller too with likely LESS employees) not need a 30 day notice period?

Has anyone had any success contacting the TIO and ACC?

[dinavavasis]

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@paul84 wrote:
Same thing happened to me after signing onto More NBN (customer since 2011) to get the government flip to Fibre) which TPG doesn't offer. New connection was up & running same day.

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@paul84 wrote:
Same thing happened to me after signing onto More NBN (customer since 2011) to get the government flip to Fibre) which TPG doesn't offer. New connection was up & running same day.

Charged $74.99 for not being connected for next 30days.

Would have possibly returned at some point, but not after this & will no longer be recommending TPG after this which I usually do).

Ticket opened with ACCC.

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Have you had a response from ACCC?
I would also recommend contacting the TIO.

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