3rd day the internet is still broken

[zeroarst]

Area: Longridge St, Macgregor.

The internet has gone ** for 3 days. I checked NBN status page it always says

Network degradation may impact your connection

We are investigating network degradation in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway.

For more information please contact your service provider.

There is no plan for when can be fixed. I keep receiving message says the internet issue is resovled, but it is not. Tried countless time rebooting for the NBN box and router, no luck.

This is really unacceptable.

[Ahra_G]

Hi @zeroarst,

We've done a quick test on the line and have detected that the internet is working, although we can see that it is unstable at the moment. 

Network Performance Advice NBN has identified a performance issue with one or more of the impacted services and will be proactively undertaking optimisation activities to work and resolve the issue within a prompt timeframe.

During the proactive maintenance, customers may experience a partial or total loss of connectivity. Most service impacting work will occur once, however it is possible some work will occur consecutively during the window.

I would recommend to still continue checking the NBN Status Page. Once the restoration is completed and you are still experiencing issues, feel free to let us know. 
 

Thanks! 

Ahra_G

[zeroarst]

I found once it loses connection, I reboot the NBN box, it will work. But use it a while will lose connection again. Could you think any possible reason? Or nothing to do with that, it is just NBN Network degradation?

[Ahra_G]

That workaround may work in the meantime, @zeroarst. 

However as advised by NBN Co, you may continue to experience partial to total loss of connection until the maintenance is completed. 

-Ahra_G

[zeroarst]

4th day, still not stable......I am WFH and I need the internet...

[zeroarst]

I was told I could possible get a outage kit, please intruct how to do it.

[Shane]

We chased this to our Engineering Team to prioritise this case, at the moment we are still awaiting feedback from the NBNCo. 

4th day, still not stable......I am WFH and I need the internet...

[BasilDV]

Hi @zeroarst

We are glad to say that the service has been fixed and stable for more than a day now.

Have a good day.

BasilDV