4G backup on NBN

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Level 1a
Hi,

I’ve switched from Telstra to TPG nbn a few months ago. With Telstra I had 4G backup switching on the modem if nbn falls over. Today, as a TPG customer, I already experienced 3 internet interruptions and realize that the TPG modem does not have 4G backup.
Is TPG going to address this anytime soon? If not, then I’m back to Telstra!
4 REPLIES 4
Moderator

Hi @carelpieters69,

We apologise for the inconvenience particularly when you experienced multiple internet interruptions. We'd like to get this opportunity to turn around your experience and get to the bottom of this, to better understand the situation we'd like to get your account details (Username/Customer ID together with the address on file).

 

In case yo u need a reference: How do I private message (PM) in the community.

 

Regards, 

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Level 1c

I found that response to be evasive - it did not address the specific question about 4G backup.

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Moderator

Hi @RMS1

 

Currently, we don't have any information if the modem with 4G backup will be available, we'll be sure to advise once we offer 4G back up as included with our NBN plans.

We welcome all feedback as hearing from our customers is the best way we can improve our business. Smiley Happy


 

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Level 1c

Thanks for that feedback!

- RMS1