We apologise for the inconvenience particularly when you experienced multiple internet interruptions. We'd like to get this opportunity to turn around your experience and get to the bottom of this, to better understand the situation we'd like to get your account details (Username/Customer ID together with the address on file).
In case yo u need a reference: How do I private message (PM) in the community.
Currently, we don't have any information if the modem with 4G backup will be available, we'll be sure to advise once we offer 4G back up as included with our NBN plans.
We welcome all feedback as hearing from our customers is the best way we can improve our business.