5 G HOME BROADBAND CONNECTION KEEP DROPPING OUT

[hopeisland]

The internet keeps disconnecting. It's been about a week.
I'm using 5g broadband, and I'd like to know what the problem is.

[BasilDV]

Hi @hopeisland 

Did you notice any changes with the light status of the modem/router?

What troubleshooting have you tried so far?

Are you mainly using WiFi connection? Do you have any device that is connected via Wired?

BasilDV

[hopeisland]

I've been using 5G Home broadband. The internet has been disconnected every 10 to 20 mins since a week ago.
When the Internet is disconnected, the speed bars  blinks.
Reset the 5 g modem box or press Restart to reconnect.
The location of the modem box is in open area and there is nothing to disturb around.

[BasilDV]

When you said reset, do you mean the reset button itself? Which is inside a pinhole?

If the service is working normally, the speed bars just stay stable

[hopeisland]

Yes, I tried resetting it, but the Internet connection is disconnected. The Internet is disconnected every 10 minutes and the network is also disconnected.

[BasilDV]

Hmm. We'd like to check on this further and see how can we improve your service.

Send us a private message with your account details.

BasilDV