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The internet connection is not working well and the speed is too slow.

Kangkim8
Level 2
The internet connection is not working well and the speed is too slow. I can't watch Internet videos. Please solve this problem. Or can you upgrade my modem? The modem I am currently using is a 4G 300mbps modem.
2 REPLIES 2
BasilDV
Moderator

Hi @Kangkim8 

 

What troubleshooting have you tried so far?

 

Have you tried to test the speed on both WiFi and Wired connection? 

If not, can you test the speed via Wired for comparison?

 

Are you under the NBN or Wireless Broadband service?

 

Do you know the speed of your plan?

 

BasilDV

david64
Level 15

Hi @Kangkim8 . In your screenshot, the IP address shown looks to be for a phone using mobile data, not your home wifi. But, maybe that's how 4G home wireless broadband works; it looks like a mobile phone.

Even so, in the screenshot, there is no Wifi symbol in the phone status line, which made me think the phone is on mobile data. I see Bluetooth and LTE symbols.

If you are on mobile data, the speed might be affected by the weak 4G signal.