535 5.7.8 [TPG-A02] Authentication denied.

[Jed]

COULD I PLEASE GET SOME ADVICE REGARDING THE FOLLOWING:-

The response from the remote server was:

535 5.7.8 [TPG-A02] Authentication denied. User xxxxxx@tpg.com.au is banned from using SMTP AUTH due to previous abuse.

As noted in other threads I have reset my password multilple times but without any luck. 

[BasilDV]

Welcome to the Community @Jed.

It looks like the server marked your account as spam, which is why it is banned.

Are you able to send out emails via Post Office?

BasilDV

[Jed]

Yes I can send emails via the Post Office just can not when I use the SMTP server via gmail.

[BasilDV]

Thank you for the confirmation @Jed.

We'll check this with our Post Master and provide you with the updates once available.

BasilDV

[BasilDV · Accepted solution]

Hi @Jed

The ban has been lifted.

Could you please try sending emails via Gmail again?

BasilDV

[Jed]

That seems to have resolved the issue....thank you. 

[BasilDV]

Glad that it's been sorted.

Have a good day!

BasilDV

[Jed]

This issue has arisen again. I have no idea how and why my profile is being targeted seeing as I've changed my Password. PLEASE re-instate my SMTP access ASAP. This is very fustrating and I would like it investigated.

[Ahra_G]

Hi @Jed, 

Were you sending to the same recipients when you got banned previously? 

You may check the reasons why on this link: Cannot Send Email Rejected by the Server/Banned from using SMTP

If you've managed to reset your password, please send the error message via PM including the header of the email so we can have it checked by our PostMaster. 

Thanks! 

Ahra_G

This issue has arisen again. I have no idea how and why my profile is being targeted seeing as I've changed my Password. PLEASE re-instate my SMTP access ASAP. This is very fustrating and I would like it investigated.

[Jed]

Hi, I send emails to a variety of people, so no it would not have been the exact same recipients and never more than a few a day so I can not see how that's abuse. I have changed my password in the past only to be banned soon after. The problem seems to be at your end.....changing the password every 4 weeks and asking you to re-instate my SMTP is not an option for me. I need my email to work at the time I need to send an email. Here is the error message is receive:- 

The response from the remote server was:

535 5.7.8 [TPG-A02] Authentication denied. User xxxxxx@tpg.com.au is banned from using SMTP AUTH due to previous abuse.

Please unlock the ban.

Thank You