5G Home Internet - LTE connection only

[pch]

Hi,

For the past week or so, my Nokia Fastmile modem has only been able to connect to the 4G LTE network. Looking through the diagnostics on the router, it appears that it is connected to the usual tower (approximately 300m from the modem) with a strong LTE connection but no 5G at all:

Has there been an unplanned/unannounced 5G outage in the area? (Postcode 3429)

Thanks

[BasilDV]

Hi @pch 

You may check if there's any maintenance or outage affecting the service here.

We need your details to check this on our end.

Kindly send us a private message with your account details.

BasilDV