5G Home boardband Can not connect to internet

[nathantc10]

Hi,

Recently had a failed payment and did not notice, service was down due to it. On Tue (22 Mar) payment has been made and on my account it shows 0 amount owing for 2 days but I am still unable to connect to the internet, mind to explain what happened? 

[Anonymous]

Hi @nathantc10, 

Let me please have your TPG account number via private message and I'll take care of it. 

How do I private message (PM) in the community
 

Regards, 

Angeli

[nathantc10]

I have sent you my client id, please check

[nathantc10]

Hi, I have restarted my modem for a few times and I still cant connect to the internet, please sort this out as I really need the internet service to be back online. Thanks

[Anonymous]

Hi @nathantc10, 

I have escalated your service restoration with the relevant team that handles such issue. I will be in touch again once I hear back from them. Apologies for the inconvenience.

Regards, 

Angeli

[nathantc10]

Hi Angeli,

Have you hear anything back from the team? It has been 3 days and I still can not access to internet this is getting outrageous

[Anonymous · Accepted solution]

Hi @nathantc10, 

Can you please check again your service if it has been restored? Your new cycle has already commenced here. 

Regards, 

Angeli