Recently had a failed payment and did not notice, service was down due to it. On Tue (22 Mar) payment has been made and on my account it shows 0 amount owing for 2 days but I am still unable to connect to the internet, mind to explain what happened?
I have escalated your service restoration with the relevant team that handles such issue. I will be in touch again once I hear back from them. Apologies for the inconvenience.