5G home broadband

ctran76
Level 3

Dear admin, 
Our 5G home broadband has not have internet connection. It is down since this morning. 
Would you please help. Thanks.

14 REPLIES 14
BasilDV
Moderator

Hi @ctran76 

 

What troubleshooting have you tried so far?

 

Please refer to this article that may help you resolve the issue.

 

5G Home Broadband - Troubleshooting No Connection

 

BasilDV

rohitkumardas
Level 2

Same problem and its disappointing that all it shows is 4 green bars and still no internet

BasilDV
Moderator

Hi @rohitkumardas 

 

Have you exhausted the troubleshooting available in the given article above? 

If yes, and the service is still not working, please send us a private message with your account details.

 

BasilDV

rohitkumardas
Level 2

Thanks BasilDV,

 

I have already tried all the troubleshooting before posting the first message. As suggested, I have sent you private message. Please help to resolve the problem.

 

Attached modem's current status.

 

Regards,

Rohit Das

BasilDV
Moderator

Hi All,

 

We just confirmed that the service is affected by an unplanned outage on our Home Wireless broadband.

 

Check it here: https://support.tpg.com.au/servicestatus/Information?category_code=18&timeframe=now&affected=Mobile%...

 

Home Wireless Broadband - No Data Flow

Service Affected

MOBILE BROADBAND

Outage Started

Thursday 23 March 2023, 10:40 AM

Estimated Restoration

2023-03-23 12:45:00

Severity

Major

Source

TPG

 

 

BasilDV

eric88
Level 2

How do I pm you? Same problem here in Brisbane too

eric88
Level 2

How long will take it to fix the issues

BasilDV
Moderator

Hi @eric88

 

We just updated our service status page and our Home Wireless Broadband (both 4G and 5G network) is affected by an unplanned outage.

 

Check it here: https://support.tpg.com.au/servicestatus/Information?category_code=18&timeframe=now&affected=Mobile%...

 

BasilDV

BasilDV
Moderator

The estimated time of restoration is by 12:45PM today.

 

It may change depending on the severity of the case.

 

BasilDV