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Dear admin, Our 5G home broadband has not have internet connection. It is down since this morning. Would you please help. Thanks.
Hi @ctran76
What troubleshooting have you tried so far?
Please refer to this article that may help you resolve the issue.
5G Home Broadband - Troubleshooting No Connection
BasilDV
Same problem and its disappointing that all it shows is 4 green bars and still no internet
Hi @rohitkumardas
Have you exhausted the troubleshooting available in the given article above?
If yes, and the service is still not working, please send us a private message with your account details.
Thanks BasilDV,
I have already tried all the troubleshooting before posting the first message. As suggested, I have sent you private message. Please help to resolve the problem.
Attached modem's current status.
Regards,
Rohit Das
Hi All,
We just confirmed that the service is affected by an unplanned outage on our Home Wireless broadband.
Check it here: https://support.tpg.com.au/servicestatus/Information?category_code=18&timeframe=now&affected=Mobile%...
Home Wireless Broadband - No Data Flow
Service Affected
MOBILE BROADBAND
Outage Started
Thursday 23 March 2023, 10:40 AM
Estimated Restoration
2023-03-23 12:45:00
Severity
Major
Source
TPG
How do I pm you? Same problem here in Brisbane too
How long will take it to fix the issues
Hi @eric88
We just updated our service status page and our Home Wireless Broadband (both 4G and 5G network) is affected by an unplanned outage.
The estimated time of restoration is by 12:45PM today.
It may change depending on the severity of the case.
