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5G home download slow- again

Level 2


my 5G download is very slow. So I did that recommended ritual - turn router off and on. Now it is slower. 7Mb download, 37Mb upload speed and hideous ping. That is far from 100Mb advertised.

I did call support and I have to wait for callback.

~6 months ago I called and TPG did something that download speed jumped to 200Mb. They turned it down to 100Mb shortly after.

Now it all over again- horrible speed, lags, and have to call TPG instead of them monitoring their base station.


Hi @artem,


We recommend checking out first the below articles:


5G Home Broadband - Troubleshooting Speed issues

Speed Guide for Wireless Broadband


If the issue persists, please send in your Customer ID or username via private message so we can further assist and help improve your connection.