TPG Community

David5555 · ‎20-11-2018

We have NBN 50 plan. To get 40+mbps download speed we need to use the 5G band on our modem, but whenever try to connect to 5G it says ‘no internet connection’. The slower 2G works at about 20mbps download.
Is there a solution to this?
Thanks
David

Anonymous · ‎21-11-2018

Hi @David5555,

Welcome to TPG Community!

We recommend having a read of these community articles, which may help improve your Wi-Fi speed.

Easy Steps to Improve Wi-Fi Connection In Your Home

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

Wireless Channel on your modem - what is it and why should I change it?

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...

Feel free to drop us a message should you need any assistance. Cheers!

JongR · ‎21-11-2018

Hi @David5555

You have to make sure that 5 GHz Wi-Fi is enabled on your modem. Also make sure that you are using the correct 5 GHz Wi-Fi password.

To access the Wi-Fi settings in your modem, refer to the following Community articles as guide:

Huawei HG 659 Settings

How to set up your TP-Link VR1600v modem

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