5g broadband issues

[Kabir87]

Hi,
I have the 5G broadband set up at my house. The modem is next to a window and there is 4 bars of signal. But the speeds we are getting is around 5-7mbs (if we get any speed at all). Any ideas how to fix this?
Tried calling the helpline but they have not helped, just said we will get a call from someone.

Thanks

[BasilDV]

Hi @Kabir87

We'd like to have a better understanding of the situation and run some tests.

Shoot me a PM with your TPG username or customer ID number.

BasilDV