5g home braodband service taking more than 2 weeks for activation

[Sumits39]

Hi Team,
It's been more than 2 weeks now since my connection is not activated. Has anyone else faced similar things?

Regards

[BasilDV]

Hi @Sumits39 

We'd like to check on the status of the service activation.

Please send us a private message with your account details.

BasilDV

[margarejo1]

Yes, I'm in pain right now. Using a hotspot from data on our mobile phone because the 5G Broadband Sagemcom, it says connected but no internet.
Unplugged power from the wall/turn off. Waited and turn on, 4 green bars, still No Internet for two days now.

[BasilDV]

Hi @margarejo1

We've responded to your other post,

We really want to help turn your experience around.

Please send your account details via private message and we'll take it from there.

BasilDV

[margarejo1]

Note: I already tried unplugging the cord from the power plug.
Waited for 10min. Turn on the modem. Signal 4 bars green - Connected without internet!

Turn off and unplugged from the power socket waited for 10min. Plug in Turn on. Signal 4 bars green - Connected without internet

[BasilDV]

Hi @margarejo1

We've edited some of your posts as it contains your account details.

Please send us a private message instead and we'll check it for you.

How do I private message (PM) in the community

BasilDV