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5g home broadband and Apple TV -slow

Triquii
Level 2
Hi I have recently switched to 5g home broadband which seems fine for other devices but my Apple TV box seems really laggy - it connects to the new modem but streaming is very slow with poor quality and frequent pauses. It is an Apple TV HD 4th gen and was working fine with my old nbn wireless router. Is there a compatibility issue?
5 REPLIES 5
Angeli
Moderator

Hi @Triquii

 

Is your Apple TV box connected via wired to the 5G modem?

Triquii
Level 2
No it’s wireless - but signal is strong and other devices are fine - I had to personal hot spot my Apple box through my phone to the wifi and that worked fine - seems some issue between the Apple TV box and the modem……
Angeli
Moderator

Hi @Triquii

 

Are you able to connect the Apple TV box via wired to the modem? Let's see if it will make a difference.

Triquii
Level 2
I’ll give it a try - did an online restart of the modem which *might* have fixed it…
Angeli
Moderator

Hi @Triquii

 

We'll be here if you need anything else. Cheers!