Can’t send emails

[bgfnom]

I am in Japan and I can’t send emails? I have contacted TPG for the last three days with no help.

I am getting the error message attached below

[Ahra_G]

Hi @bgfnom, 

Please confirm your details such as the username or email address via private message as we've seen that your concern may be associated to the same username via our Twitter page. 

Thanks! 

Ahra_G