5g home interenet

[euny]

Hi I couldn't have used my 5g home internet since yesterday. I just can connect to modem without internet.
All indicator lights on the modem are turned on. I did ping test, connectivity from my device to modem is good.

[Aubrey]

Welcome to TPG Community @euny!

Let's take a look at your connection, see what's going on. Please send us a private message with your customer ID and we'll go from there.

Thanks! 

[euny]

I sent my customer ID.

[Aubrey]

@euny We have replied to your PM. Cheers!

[bigsmile0103]

Hello Aubrey, 

How come there is no private message button where I can click on to PM?