TPG Community

Get online support

5g home internet speed too slow

jp328871310
Level 2

Hi

 

I am a user of TPG 5G Home Broadband Premium. All signal lights on my modem are green, but the download speed is too slow. It is always between 15Mbps and 20 Mbps.

The plan should be 100Mbps, so I dont know why it happens and how to resolve it.

I called 131423 many times, but no help at all.

1 REPLY 1
Ahra_G
Moderator

Hi @jp328871310

 

We recommend to check out this article: 5G Home Broadband - Troubleshooting Speed issues

 

If the issue persists, please provide us with your account number or customer ID via private message for assistance. 

 

Thanks! 

Ahra_G