5g network outage?

[t99]

5G mobile broadband with Sagemcom modem has no internet connection for at least the last 5 hours. Is there any outage or is my modem malfunctioning? The router seems to think that the connection is fine.

[BasilDV]

Hi @t99

Before performing any troubleshooting, we advise customers to check if their service is affected by an outage here:

• Scheduled network maintenance and upgrades

If not and you are still not able to access the internet, then try the troubleshooting here:

• 5G Home Broadband - Troubleshooting No Connection

Let us know how it goes.

BasilDV