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ADSL+2 Slow Speed

Level 1

Internet speeds for ADSL+2 have gradually been getting slower and slower to the point now where I have troubles watching youtube videos at 1080p like I used to a year ago. Download speeds would been more then 2mb/s and upload speeds where good too. However, now I'm lucky it hit 400kb/s and uploads are non-existent as the TPG speed test throw back a socket error. I had issues with my internet being completely cut for over a week and I had no internet at all, but now I'm getting really frustrated. I've called a number of times to work out the line speed and attenuation, but they always come back saying its okay, well I live 1.4kms from the exchange according to TPG maps and I should be getting alot faster then this as what i'm getting now is not worth it.. Please help.

 

 

2 REPLIES
Moderator

Hi @steeleamina.

Welcome to the Community!

We have checked the status of your connection and we are detecting a possible line fault causing the speed issue.

That being said, we have arranged a specialist to contact you on the mobile number we have on file for assistance.

If you have a preferred contact number and available time to receive a call, please send it via private message. Thank you.

Moderator

Hi @steeleamina, we can see that the issue was escalated to our Engineering Team and was lodged to Telstra. Telstra Technician came out today and was able to fix the line outside.

 

The case engineer tried to contact you to confirm if the service is working, but to no avail.

 

If you are still having issues, please let us know so we can investigate further.

 

Cheers!