My internet has been extremely slow, im getting 150kb download speeds, it usually sits around 7-11mb, I have restarted the router and tested from multiple devices. I just get a latency error when trying to use the TPG speedtest website, says it cannot connect! I have tried with Network speed test app and it shows 150-200k download speeds, anyone else in this area having problems?
We were able to locate your account using your community details and have run some remote test. We can see that your modem is getting a good sync speed with 17672 Kbps Downstream and 1020 Kbps Upstream. Were you using a WiFi connection when you've run the speed test? Have you compared it to a Wired connection?
There's no fault on the copper line which may cause the issue. Are you able to run the speedtest.net today and provide us a screenshot of the result?