Hello, as detailed in this thread over on whirlpool I have been having constant issues with my ADSL2 connection randomly being patchy/slow/laggy.
I've tried all the usual tricks with a different router, line length to the wall, router firmware, different cables etc and it's still a problem. We've less than a KM from the exchange.
ADSL attenuation/noise stats are strong, when trying to run a speed test I either get my usual 14-16mb/s or cannot connect at all.
Link Rate 19133 Kbps 1020 Kbps Line Attenuation 12.5 dB 6.1 dB Noise Margin 5.8 dB 10.2 dB
Tracert when the issue occurs:
C:\Users\Joe>tracert www.tpg.com.au Tracing route to www.tpg.com.au [220.127.116.11] over a maximum of 30 hops: 1 10 ms 4 ms 1 ms 192.168.0.1 2 1439 ms 1650 ms 1704 ms 10.20.25.25 3 1574 ms 1688 ms 1664 ms syd-apt-ros-agr11-be-11.tpgi.com.au [18.104.22.168] 4 1722 ms 1890 ms 2288 ms 203.29.134-15.tpgi.com.au [22.214.171.124] 5 2405 ms 2478 ms 63 ms www.tpg.com.au [126.96.36.199]
Tracert literally a 4 mins later when it goes away
C:\Users\Joe>tracert www.tpg.com.au Tracing route to www.tpg.com.au [188.8.131.52] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 17 ms 15 ms 15 ms 10.20.25.25 3 17 ms 18 ms 15 ms syd-apt-ros-agr11-be-11.tpgi.com.au [184.108.40.206] 4 14 ms 15 ms 15 ms 203.29.134-15.tpgi.com.au [220.127.116.11] 5 16 ms 19 ms 15 ms www.tpg.com.au [18.104.22.168]
TPG account name is same as this username. Getting super annoyed, NBN is apparently coming soon and I thinking about changing provider.
Welcome to TPG Community!
We're sorry to learn that you were experiencing issues with the connection. I was able to locate the account and have seen that the issue has now been escalated to our Engineering Team. They are still assessing the case and checking all the tests that you sent.
They will be in touch as soon as an update becomes available.
Let us know if we can be of further assistance.
Good day, joeruello!
I believe that you were able to speak with the assigned Engineer and was advised that the issue might be a possible network traffic/dataflow issue.
The Engineer has also sent the email instructions in which you can directly reply to.
Feel free to let us know if we can be of further assistance.