Good day @Michaeln,
Welcome to TPG Community!
We were able to locate your account using your community details and can see that there were minimal internet dropouts. However, we've seen that the speed of the internet was dropping due to signal interference. We've made some adjustment and the service should refresh. Your modem is now getting a 20784 Kbps Downstream and 1020 Kbps Upstream which is good compare to 5Mbps earlier.
If you are using a WiFi connection and the connection to it is dropping, you may check this link to help you improve your WiFi signal at home.
Let us know should you require further assistance.
Initial test result shows multiple dropouts on your connection. I would like to arrange a call from one of our Technicians for further test and investigation.
Kindly PM me your best contact number and preferred time tomorrow.
Thanks for sending your details via PM @Michaeln.
We need to run real time test on your ADSL2+ line so we need you to be at home during the callback. Kindly advise when you will be at home for us to arrange a callback with one of our senior technician.
Also, if you may provide the details for the below questions :
* What is the make & model of your modem?
* How many wall sockets you have in the premise?
* Do you have a home phone? If YES, are you using a splitter?
* Have you tried using a diff. modem, phone cable or splitter?
Thanks for sending me your details.
I will arrange one of our Technicians to call you tomorrow between 10AM-12NN. In case you would like to move the call at a different time, do not hesitate to let us know.
I've seen that you have been in touch with one of our Technicians today and the connection issue has been raised to our Engineering Team for further test and investigation.
Rest assured feedback be provided by the Assigned Engineer where is possible
Let me know should you require further assistance.