Get online support
Hi @NL
Before attempting the troubleshooting steps, we recommend that you do the following below.
If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php
Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.
How do I private message (PM) in the community?
BasilDV