Outage

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Level 1c
Hi I’m in Torrens Park Adelaide. There has been an outage for 8hours so far. When is this suspected to be rectified?
1 REPLY 1
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Moderator

Hi @kimtofan

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc

 

In your case, the outage was caused by a local power outage which was resolved by their technician on the same day.

 

BasilDV