Get online support
Hi @aizhan82
Thanks for your query!
Let me have a look and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.https://www.tpg.com.au/download
Regards,David_M
I can see your ADSL modem is not in sync.Can you confirm your modem is plugged into power and plugged into the phone socket?
If you use a telephone, is there dialtone at the socket?
Regards,
David_M
What modem brand/modem is it...??
What lights are on?
thanks,
Here's a consolidated list of all the setup and modem guides (for TPG-supplied modems) all in one place.
ADSL2+ Setup Guide:• ADSL2+ General setup: https://community.tpg.com.au/t5/Broadband-Internet/ADSL2-Setup-Guide/m-p/20237#M8376• ADSL2+ using Huawei HG532 modem: https://community.tpg.com.au/t5/Modems-and-Devices/Setting-up-ADSL2-and-modem-configuration/m-p/635#...• ADSL2+ using TP-Link TD-W9970 modem: https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-TD-W9970-modem-for-ADS...Modem Guides:• TPLink VR1600v: https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/m-p/709#...• Huawei HG659 on Windows 10: https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-Huawei-HG-659-modem-for-Windows-10/...• TPLink C1200 on Windows 10: https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-TP-LINK-C1200-modem-for-Windows-10/...• Netcom NF12 on Windows 10: https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-Netcomm-NF12-modem-for-Windows-10/m...• Netcom NF7 on Windows 10: https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-Netcomm-NF7-modem-for-Windows-10/m-...
