ADSL is down

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Level 1d
My wifi signal cannot be found! Pls help
20 REPLIES 20
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Moderator

Hi @aizhan82 


Thanks for your query!


Let me have a look and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Level 1d
Thank you.
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Moderator

Hi @aizhan82 

 

I can see your ADSL modem is not in sync.
Can you confirm your modem is plugged into power and plugged into the phone socket?

 

If you use a telephone, is there dialtone at the socket?

 

Regards,

David_M

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Level 1d
Hi David,

Yes it is all plugged in
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Moderator

What modem brand/modem is it...??

 

What lights are on?

 

thanks,

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Level 1d
Hi David,
All plugged in. What should I do?

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Level 1d
So it is TP Link TD W9970

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Level 1d
Only on button is on