ADSL line quality reduced tremendously

[asadulislam]

Hello TPG,

I am broadband adsl user since last 2 years at this same residence. My ADSL Line quality was very good since begning and DSL used to sync at 18mbps downwards. However line last 3-4 days it has reduced alot. 

Speed test result: http://tpg.speedtestcustom.com/result/1aada420-7d16-11e8-90ce-d96e74141b29

See the result of my modem below. I have tried changing modem as well as Splitter , but result remains the same. 
I have visually inspected patching at my appartment mfd, it looks clean and tight. 

Can you please check at your end and advise what could be the issue? or port reset at your dslam??

Downstream	Upstream
TCM(Trellis Coded Modulation)	On	On
SNR Margin	8.2 dB	5.4 dB
Line Attenuation	24.3 dB	24.5 dB
Path Mode	Interleaved	Interleaved
Interleave Depth	32	2
Data Rate	6570 kbps	410 kbps
MAX Rate	8016 kbps	444 kbps
POWER	0.0 dbm	12.3 dbm
INP	1.9 symbols	1.9 symbols
CRC	85	20

[Anonymous]

Hi @asadulislam,

Welcome to the community!

I went ahead and tried to pull up your account using your community details and I got a match.

I ran initial tests on your connection and there is no fault detected on the line however the speed on the line seems slower than the expected speed on your location.

I would like to arrange a call from one of our Technicians for further tests and investigation.

Kindly PM me your best contact number and preferred time.

Regards,

[asadulislam]

Hi Shane,

Just reached home and checked. Seems like problem is fixed.  SNR is good now and getting good syn rate and good download results.  Could be case of dslam port refresh. Your tests have fixed the issue.

Speed test; http://tpg.speedtestcustom.com/result/2a70cfb0-7de1-11e8-87b8-e9a46936eeea

Thanks for your support.  Issue can be marked as solved!

Line Stats
	Downstream	Upstream
TCM(Trellis Coded Modulation)	On	On
SNR Margin	8.1 dB	9.2 dB
Line Attenuation	16.9 dB	11.8 dB
Path Mode	Interleaved	FastPath
Interleave Depth	64	1
Data Rate	15789 kbps	1020 kbps
MAX Rate	17456 kbps	1104 kbps
POWER	0.0 dbm	11.3 dbm
INP	0.0 symbols	1.8 symbols
CRC	0	0

[Anonymous · Accepted solution]

Hi @asadulislam,

I am glad to know that. In case you will experience any technical issue do not hesitate to open a thread. We are always here to help.

Have a lovely night!