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ADSL

Level 1c

I only use the computer to test the network speed
All other mobile phones and the like are closed without connection to the Internet

Then I tested the network speed is 693.66KPS
Many times even lower
Less than 100KPS
This is because of the problem that I think the Internet will be broken.

Contacted engineers many times but never resolved

6 REPLIES
Level 3

Do you mean KBPS ?  

 

try             www.speedtest.net   while you are waiting for one of the mods.

 

also which service / speed are you signed up for  ?

Moderator

Good day @yafei253699,

 

We've been waiting for the screenshot of your speedtest result on your previous post.

 

And are you able to describe your physical setup? Or much better post a picture of it for us to analyze.

 

Kind regards,

Level 1c
Correct the highlighted errors and try again.

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Level 1c
 
Moderator

Hi @yafei253699,

 

I'd like to arranged a call from one of our techncians to do real time testing. Please send us your best contact time and number via Private Message and we'll arrange this for you. 

 

Cheers,

Moderator

Hi @yafei253699

 

I'd like to make a follow-up regarding your most convenient time and number to receive a callback from one of our technician to further assist with your internet concern.

 

Cheers,