ADSL2+ Dropping out

Level 1

ADSL2+ constantly been dropping out for the last two days. Trying to do work using my iPad & it’s getting very frustrating. All lights on modem are green. I’ve repeatedly turned the modem on & off which is only a temporary fix which doesn’t last long before it drops out again.

2 REPLIES 2
Highlighted
Moderator

Hi @Shazap95,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and have run some remote test, but was not able to detect any issues within the network.

 

I'll arrange a call from our Tech team between 9AM - 10AM today to look into it further. They will require you to be at home to perform simultaneous tests to understand the issue.

 

If you have a preferred time and updated number, please let us know via PM.

 

Kind regards,

BasilDV

Highlighted
Moderator

Hi @Shazap95,

 

Our Tech team was trying to contact you, but you were unreachable. They will try to contact you again later today.

 

If you have a preferred time and best number to be contacted, please shoot me a PM.

 

How to send a PM? Click here.

 

Kind regards,

BasilDV