Hi @Cat611,
Welcome to the Community!
We can see that the issue was escalated to our Engineering Team and it was lodged to Telstra for further investigation.
Telstra has booked a technician anytime between now and 02/May/2018 to check the lines outside and your attendance is not required.
Our Engineering Team is monitoring the account and will contact you as soon as new updates become available.
Should you need any assistance, feel free to drop us a message. Thank you.
