Get online support
Has internet worked at your place before with the current equipment?
Did you try disconnecting everything from the telephone line and then connecting the modem only directly to a wall socket?
Try to connect a phone to a wall socket via an ADSL2+ filter and check if you have dial-tone.
If no dial-tone try another filter? If no other filter available, try without any filter.
If you get no dial tone with the phone test, that probably indicates you have a line problem and you need to get help from TPG.
TPG customer srvice is **en woeful.
Hi @Eunjee,
Welcome to the Community!
Are you able to send us a private message with the customer ID or username so we can check the status of the service?
Hi @deedeen,
We have replied to your other post, please check our response here:
https://community.tpg.com.au/t5/Broadband-Internet/Slow-speeds-in-the-last-few-days/m-p/2628#M1077.
Thank you.