Good day @Colmen,
Welcome to TPG Community!
We are unable to pull up your TPG account using your email address.
May we know what type of service/connection are you using? Is it NBN or ADSL2+? Please shoot me a private message with your TPG username or CID number so I could look into it.
I have received your message and was able to check the account, @Colmen.
I have seen that the Sync speed of your modem is excellent based on your distance from the local Exchange. Your modem is getting a Downstream of 14144 Kbps and Upstream of 1020 on a cable distance of 2km. This information can be seen on your modem user interface.
This shows that the speed that you are getting on the speed test result is passing.
Should you require any assistance, please let us know.