TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

ADSL2+ dropping out every 20 minutes

vovios2018
Level 2
Level 2
‎26-12-2018 05:43 PM

Hi,

I have been using TPG in my new house for the last 4 months, it has never been fast but was somewhat stable. 

Since last week, my connection is dropping out every 10-20 minutes, as shown on the log below:

Manufacturer:Huawei Technologies Co., Ltd.
Product Style:HG532d
Serial Number:xxxxxxxxxxxxxx
Hardware Version:VER.B
Software Version:V100R001C216B013SP02

2018-12-26 16:37:46 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 connected.
2018-12-26 16:37:39 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2018-12-26 16:37:38 Daemon Notice xdsl 1 DSL connection is active.
2018-12-26 16:37:12 Daemon Notice xdsl 1 DSL connection is inactive.
2018-12-26 16:36:46 Daemon Notice xdsl 1 DSL connection is inactive.
2018-12-26 16:36:26 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-12-26 16:36:23 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-12-26 16:36:23 Daemon Notice xdsl 1 DSL connection is inactive.
2018-12-26 16:34:33 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 connected.
2018-12-26 16:34:26 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2018-12-26 16:34:25 Daemon Notice xdsl 1 DSL connection is active.
2018-12-26 16:33:59 Daemon Notice xdsl 1 DSL connection is inactive.
2018-12-26 16:33:39 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-12-26 16:33:36 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-12-26 16:33:36 Daemon Notice xdsl 1 DSL connection is inactive.
2018-12-26 16:29:22 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 connected.
2018-12-26 16:29:16 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2018-12-26 16:29:15 Daemon Notice xdsl 1 DSL connection is active.
2018-12-26 16:28:49 Daemon Notice xdsl 1 DSL connection is inactive.
2018-12-26 16:28:29 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-12-26 16:28:26 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-12-26 16:28:26 Daemon Notice xdsl 1 DSL connection is inactive.
2018-12-26 16:22:35 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 connected.
2018-12-26 16:22:20 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2018-12-26 16:22:19 Daemon Notice xdsl 1 DSL connection is active.
2018-12-26 16:21:53 Daemon Notice xdsl 1 DSL connection is inactive.
2018-12-26 16:21:33 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-12-26 16:21:30 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-12-26 16:21:30 Daemon Notice xdsl 1 DSL connection is inactive.
2018-12-26 16:17:23 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 connected.
2018-12-26 16:17:8 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2018-12-26 16:17:7 Daemon Notice xdsl 1 DSL connection is active.
2018-12-26 16:16:41 Daemon Notice xdsl 1 DSL connection is inactive.
2018-12-26 16:16:21 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-12-26 16:16:18 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-12-26 16:16:18 Daemon Notice xdsl 1 DSL connection is inactive.
2018-12-26 16:11:59 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 connected.
2018-12-26 16:11:53 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2018-12-26 16:11:52 Daemon Notice xdsl 1 DSL connection is active.
2018-12-26 16:11:26 Daemon Notice xdsl 1 DSL connection is inactive.
2018-12-26 16:11:6 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-12-26 16:11:3 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-12-26 16:11:3 Daemon Notice xdsl 1 DSL connection is inactive.
2018-12-26 16:7:39 User Level Notice upnp 1 Action GetExternalIPAddress execute by UPNP/TR064 Success.
2018-12-26 16:7:39 User Level Notice upnp 1 Action GetGenericPortMappingEntry execute by UPNP/TR064 Fail, Errorcode:402.
2018-12-26 16:7:39 User Level Notice upnp 1 Action GetGenericPortMappingEntry execute by UPNP/TR064 Success.
2018-12-26 16:7:39 User Level Notice upnp 1 Action GetGenericPortMappingEntry execute by UPNP/TR064 Success.
2018-12-26 15:47:55 Daemon Notice wan 1 WAN connection INTERNET_TR069_R_8_35:IPv4 connected.
2018-12-26 15:47:47 Daemon Notice wan 1 WAN connection Other_B_0_35:IPv4 connected.
2018-12-26 15:47:46 Daemon Notice xdsl 1 DSL connection is active.

 

But when during the short period of time when the line is active, the stats look all decent:

Upstream line rate (kbit/s)659
Downstream line rate (kbit/s)7897
Upstream maximum line rate (kbit/s)704
Downstream maximum line rate (kbit/s)9644
Upstream noise safety coefficient(SNR) (dB) 6.8
Downstream noise safety coefficient(SNR) (dB) 6
Upstream interleave depth0
Downstream interleave depth0
Line standardADSL_2plus
Upstream line attenuation (dB)26.3
Downstream line attenuation (dB)32.5
Upstream output power (dBmV)12.7
Downstream output power (dBmV)0
Downstream CRC41
Upstream CRC54
Downstream FEC1428
Upstream FEC0
Downstream HEC835
Upstream HEC53
Upstream Total Cells387140
Downstream Total Cells4745796
Upstream Interleave Delay5
Downstream Interleave Delay15
Channel typeNone

 

Could someone tell me what is happening? This is extremely annoying, 20 minutes online maximum...

 

Thanks

 

Vivien

0 Likes
Reply
2 REPLIES 2
Anonymous
Not applicable
‎27-12-2018 07:09 PM

Hi @vovios2018,

 

Welcome to the community! I am sorry to know that you're having difficulty with your connection at the moment. I ran initial test on your service and it shows multiple dropouts and a possible line fault.

 

I would like to arrange one of our Technicians to call you for further test and investigation. Please drop me your best contact number and preferred time.

 

In case you need a reference:

 

How do I private message (PM) in the community

 

Regards,

0 Likes
Reply
Anonymous
Not applicable
‎28-12-2018 04:21 PM

Hi @vovios2018,

 

I can see that you have been in contact with one of our Technicians and your connection has been raised to our Engineering Team for further test and investigation. Assessment may take 24hrs further updates will be provided via SMS or phone call.

 

Let me know should you require further assistance.

 

Cheers!

0 Likes
Reply