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ADSL2+ dropping out/slow connection

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Level 1
Good evening,

I have had TPG ADSL for many years in a few different properties of mine. I have never had any issues with the service and the customer service has always been good.

In the last month with my current service, it has become very slow and frequently drops in and out.

I would like to determine what the problem is and how it can be fixed?

Cheers.
1 REPLY 1
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Moderator

Hi @Tonynelson5

 

Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at https://www.tpg.com.au/servicestatus
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

 

In your case, our Engineers have detected a fault within the copper network and have raised this with Telstra. They've advised us that their technician will check your service on or before the 7 April 2020.

Further updates with the case will be given by your assigned Engineer once available.

 

BasilDV