Before attempting the troubleshooting steps, we recommend that you do the following below.
If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php
In your case, our Engineers have detected a fault within the copper network and have raised this with Telstra. They've advised us that their technician will check your service on or before the 7 April 2020.
Further updates with the case will be given by your assigned Engineer once available.