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TPG customer service team do not stick to their words

Level 3

RE: Internet Account 3954112

From: mike kuba <ProMike@hotmail.com>

To: Winback

 

Shiel,

Why my account still active. U have told me that you will deactivate my account from the 27th of June 2019 till I do come back to Sydney on the 20th of August 2019.

They keep charging me month after month since June 2019.

Why are you doing this Shiel ? In 2017 I left Sydney for 3 months and it was smooth and nothing like this year 2019.

U promised but U did not keep your promises. I do not know why, is it because you are unprofessional or untrained or you can not follow your guidelines at TPG .

 

All you do is :-

Hi Mike,

Apologies for the late response and Please let me know if I can assist you further.

 

If you really want to assist me further stop the billings and keep your word that you have promised to a TPG customer since 2007.

 

 MIKE KUBA

1 REPLY 1
Moderator

Hi @promike,

 

Our Account Specialists Team responded to your email. Please check your email. The refund is now in progress updates will be provided when it's available via email.

 

We apologise for any inconvenience.

 

Cheers!