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No internet connection

Level 2
Hello, it’s been several weeks now without any internet connection and the technician is continually getting delayed. If your unable to fix this issue pls let me know so I can move to another provider as I need internet to be able to work.

Hi @ed4kal


Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link:


In this case, your service was affected by a Telstra network outage, which took some time to be resolved due to the complexity of the fault. Your service has been restored and working within specification.